Return and Shipping Policy

Return Policy

Can the items be exchanged?
We are open to exchange items that are unopened and in its frozen state within 5 days from receiving your item. Since this is a perishable product, we would appreciate if these will be stored in the freezer to avoid spoilage. Just coordinate your concern by contacting our store directly through 09176202443.

Can I request for refund?
We can only offer an exchange of the item/s you ordered given that the packaging is not damaged or opened. Since this is a perishable product, we would appreciate if these will be stored in the freezer to avoid spoilage. Just coordinate your concern by contacting our store directly through 09176202443.

 

Shipping Policy

What if I want to have my orders picked up and not delivered?
You can leave a note before checking out or you can simply choose and click the Chingolo Deli store pick up button prior to check out as your shipping method.

When can I get my orders?

  • Orders for pick up is from Monday to Sunday between 10am and 5pm.
  • Delivery service is from Monday to Sunday. Please note that here is no specific time of delivery arrival. Please be present to receive the order or have someone else to receive if needed. Just let us know in advance if this is the case.
  • Same Day Delivery cut-off is at 2pm. Orders received after 2pm will be scheduled for delivery the next day.

What areas do you offer your delivery service and their rates?

  • Makati and BGC is at a flat rate of ₱95.00
  • Novaliches / Quezon City / Marikina ₱260.00
  • Las Pinas / Paranaque / Alabang / Muntinlupa ₱210.00
  • Pasay / Taguig / Pasig / Mandaluyong / San Juan ₱180.00
  • Manila (except Camanava) ₱180.00